Privacy Policy

Last updated: January 15, 2026

At Jajkejra Inversiones, C.A. (hereinafter, "Jajkejra", "we" or "the company"), we are committed to protecting the privacy and personal data of our users. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our real estate crowdlending platform available at jajkejra.com.

1. Data we collect

We collect different categories of personal data depending on your interaction with our platform: Identification data: full name, national ID or passport number, date of birth, nationality. Contact data: email address, phone number, postal address. Financial data: banking information necessary to process investments and returns, transaction history on the platform. Technical data: IP address, browser type, operating system, pages visited, duration of visits. Verification data: identity documents and supporting materials required for compliance with anti-money laundering (AML) and know your customer (KYC) regulations.

2. Purpose of data processing

We use your personal data for the following purposes: Managing your registration and user account on the platform. Processing and administering your investments in real estate projects. Complying with legal and regulatory obligations established by SUNAVAL and other competent authorities. Sending communications related to your investments, project updates, and platform notifications. Improving our services and user experience through usage analysis. Preventing fraud and illegal activities in accordance with the Organic Law against Organized Crime and Terrorism Financing.

3. Legal basis for processing

The processing of your data is based on: The execution of the service contract between you and Jajkejra. Compliance with legal obligations, including those established in the Decree with Rank, Value and Force of Securities Market Law. Your explicit consent, where applicable. Our legitimate interest in fraud prevention and service improvement.

4. Data sharing

We do not sell your personal data to third parties. We may share your information with: Regulated financial institutions for transaction processing. Governmental and regulatory authorities when required by law, including SUNAVAL, SUNDDE, and SENIAT. Technology service providers operating under strict confidentiality agreements. Associated real estate developers, limited to information necessary for the management of investment projects.

5. Data retention

We retain your personal data for as long as your account is active and for an additional period of ten (10) years after account closure, in accordance with Venezuelan legislation requirements regarding financial records and capital legitimization prevention.

6. Your rights

Under current Venezuelan legislation, you have the right to: Access your personal data stored on our platform. Request the correction of inaccurate or incomplete data. Request the deletion of your data, subject to our legal retention obligations. Object to the processing of your data for specific purposes. Request the portability of your data to another platform. To exercise any of these rights, send a request to privacidad@jajkejra.com.

7. Security

We implement bank-grade technical and organizational security measures, including data encryption in transit and at rest (AES-256), multi-factor authentication, continuous threat monitoring, and periodic security audits conducted by independent firms.

8. Modifications

We reserve the right to update this Privacy Policy periodically. Significant changes will be notified to registered users through the email address associated with their account at least thirty (30) days prior to their effective date.

9. Contact

For inquiries related to the protection of your personal data: Jajkejra Inversiones, C.A. Data Protection Officer Av. Francisco de Miranda, Torre Parque Cristal, Floor 12, Office 12-B Los Palos Grandes, Caracas 1060, Venezuela Email: privacidad@jajkejra.com